We have additional products available not listed online.
If you don't see what you need, please call us.
Technical Assistance : We feel it is better to spend time helping you properly select products now rather than spend time with you later helping to solve problems (and expense) of incorrect products! Please feel free to contact us for free design assistance on pond, waterfall, aeration, filtration, etc. Whenever possible please fax a diagram of your layout to provide us a visual reference.
Large Orders : If you are in need of a large quantity of an item (or items), please provide us a list of items and quantity needed so we can quote you prices.
Place orders in any of the following ways:
2. Phone Orders : Call 970-420-7277 to place orders
3. Fax In Order Form : Whenever possible, please fill out the order form and fax your order in. This is the most accurate way to place orders and gives a written record in case an error occurs. We cannot be responsible for accuracy of orders that are phoned in. Fax orders to 970-224-3664
Items Less Than 150 Pounds usually ship UPS. Some items are shipped without a box (i.e. Hydrothol pails, bacteria pails) UPS charges an extra $5.00 for each item. Large items considered oversize 1 or 2 by UPS are charged according to their size, not weight. Example, our PS1 Skimmer weighs 42 pounds but ships at the 70 pound rate.
Damaged Shipments : Please inspect your shipment before signing for it! Once you sign for it, the carrier will not be liable for shortages or damage. You can refuse a damaged shipment or accept it with clear notification of damage on the bill of lading. Please call us if damaged order is refused so we can accept it back from the carrier.
All returns must have an RA# (Return Authorization Number). This lets us know what is coming back and what to do with it (i.e. credit your account, replace product, etc.). A 10% restock fee will apply to returns unless it is our shipment error. Packages sent to us without an RA# written on them will be refused!
All product including warranty items must be returned to us freight prepaid. We will pay the shipping charges on warranty items back to you, but not from you to us. Product over 90 days old is not returnable for credit. Special orders, cut liner and used items are not returnable.
Credit Cards: We accept VISA, MasterCard and Discover
Net 30 Account: Companies wishing to set up an account with us need to fill out our credit application. Interest will accrue on all invoices over 30 days. No orders will be shipped to customers with invoices over 60 days old until account is brought current.
Business Hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. MST.
Pond World honors all manufacturer's warranties. Each manufacturer has their own rules pertaining to warranties. Some manufacturers allow us to determine warranty for them, while others handle their own warranty. Submersible pumps that have been run out of water, have been altered or have cuts to the power cord will not be covered by warranty. Also, any product not used for its intended purpose, altered, damaged, improperly maintained or neglected will not be covered. Shipping costs to us (or to the manufacturer) is not covered by warranty. If product is covered by warranty we will pay shipping costs to ship new/repaired item back to you. Product returned to us for warranty that is deemed in working condition will be your responsibility to have returned to you. Be sure your electrical supply is proper before returning pumps to us, each year we get numerous returns that are in good working order only to find the problem was in the electrical supply!
A policy of continuous improvement is our goal. Therefore products may change from these shown.
All prices subject to change without notice. We make every effort to maintain printed prices,
however, due to circumstances out of our control they may change.